Forum Post

Boody, Illinois

Someone help me fix Straight Talk Please...?

Thank author of this post/commentI have been on the phone with Straight Talk's "customer service", for 3 hours. Still on hold, haven't talked to anyone yet, im gettin very impatient! My phone says "Prepaid Service disabled". I just added $45 to the phone, and the website says my balance is $45. But I can't get rid of the stupid "Prepaid Service Disabled" message on my phone. Any help would be greatly appreciated on how to fix this. Straights Customer Service is impossible to get ahold of! since i didn't specify, No i can't use the phone at all. I can receive texts, but i can't read them. When someone calls its goes to voicemail. But the phone doesnt ring, and I cant make calls or anything with it, I dont know what caused it to display this annoying little message. I've had this phone for months, and its worked fine up until now.
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This post has a total of 5 replies. Your feedback, comments, opinions and questions are welcome and encouraged.

This forum post has messages dated from 09/10/10 through 04/17/11, please be sure to read all the messages. If you feel it is old or outdated, please follow up with a question or comment and someone may be able to update it, or reply with newer information if you have it.

Reply # 1

Marynor

I do understand how you exactly felt about the inconvenience you got from your service provider. I think talking with the customer service for 3 hours is too long. She should have pulled out her available resources to help you out with your concern. Perhaps she is new in the job. It is important that before they hit the production floor they perfectly know how to handle customers to give a good quality of service.
Reply # 2

Frances

I also experienced the same thing last week. Our broadband was suddenly disconnected the entire day so I called up customer service. The guy who answered my call made me wait for 30 minutes. Actually, he made me wait for a long time but I could only wait for 30 minutes and then I already hung up. I felt really bad because customer services agents are not supposed to be like that.
HI there!

This is a great problem with service providers. Their customer service are sometimes not doing their part in resolving or at least easing the problems the customers have. I think that this should be taken cared of by the companies. There should be a number that will direct to the customer service reps who can provide answers to the questions of the customers.

Thank you so much and have a great day to all of you guys!

That is true, those customer service personnel should know their job and their job is to function with the needs of their client. It is irritating to be in such situation with all of those people not doing their job very well. You can at least report the incident to their main office. Let him get his own dose of medicine. Thanks for sharing and good day to all. Ciao.
Hi there!

Yes, I agree with you guys. I think that this is really quite a hassle to the customers especially those who have serious concerns with the service. Most of the times, the customers are directed towards a number that will keep the, waiting for hours. I think that this problem should be addressed properly.

Thank you so much and have a great day to all of you guys!

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