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'How do you kick out a rowdy customer out of a store?' Customer Service

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How do you kick out a rowdy customer out of a store?

This forum post has messages dated from 09/11/10 through 10/19/11, please be sure to read all the messages. If you feel it is old or outdated, please follow up with a question or comment and someone may be able to update it, or reply with newer information if you have it.

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Boody, Illinois

How do you kick out a rowdy customer out of a store?

Thank author of this post/commentAs a store owner in the service industry i always wondered how would you kick out a customer who is acting rowdy, loud, and slandering your business quickly as possible. How much forces is needed before I get a lawsuit.
#1

Marynor

I also experienced the same situation with you. It was truly annoying and disturbing to other customers. We can't really avoid those kinds of customers. I couldn’t stand it. But, during that time I had the confidence to go near with them. I warned them in a nice way to lower the noise as much as possible in order not to destruct others in the restaurant. They were obedient. But, I don't know what to do if I encounter defiant customers. Please help?
#2

Mel

This is a truly difficult question for someone to answer who is not in the situation at the time. Each situation would probably demand a different response according to how the person was acting, who was around, and many other factors which could be involved. I would say that you basically need a lot of self control, as if you are under control then you will more likely see clearly what should be done.
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