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Abusive Customers: Customer Service Training : When Customer Tries to Pick a FigThis forum post has messages dated from 09/15/10 through 11/26/10, please be sure to read all the messages. If you feel it is old or outdated, please follow up with a question or comment and someone may be able to update it, or reply with newer information if you have it. - Customer Service
| Abusive Customers: Customer Service Training : When Customer Tries to Pick a Fig Learn how to deal with physically abusive customers in customer service situations withexpert retail sales management advice in this free online customer service video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field. Filmmaker: Reel Media LLC |
| It's really hard to deal with different types of personalities especially to those abusive customers. As a customer service personnel I had a lot of experienced regarding these matter. All I need to do is to be patient at all times. Definitely I don't have a choice but to listen and accept the complain of those abusive customers and of course find some ways on how to solve this problem. |
| This is the main reason why everytime I am going to talk to any customer service personnel I make it to a point to be calm and reasonable with them even though I am disappointed with the service and merchandise that is in question. I have this mentality that everyone must respect each person's space and profession. You can show your disappointment in a civilized manner for the person you might be talking in the other end of the line might not be aware of the blunders of the company he/she is working on. |
| That is a very good attitude and way of thinking Susanna, not all customers thinks like you do. I think it is important that we still remain calm when we complain on those poor customer service personnel who had no choice but to hear us out. We can complain in a nice manner and try to avoid saying hurting words to any people. Anyway, have a good day to all. |
| I agree that it's quite hard to deal with such customers who tend to use profanity and verbal abuse. At the same time it is also challengeable on the part of a customer service representative. Well, I think there is a proper procedure for a customer service representative to undertake whenever the encounter such rude customers. As a customer service representative, you shouldn't be agitated. Be yourself and do your job well. |
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